Help
Frequently asked questions
Can't find your answer? We reply to every message, usually within a business day.
Products & Downloads
Instantly. After checkout you're taken to a download page, and we email a receipt with permanent download links. Your files are yours forever — including free updates for the life of the version you bought.
Yes. Our workbooks are standard Excel files (.xlsx) that work on Mac, Windows, and Excel for the web — Microsoft 365 is recommended for the best experience. (Google Sheets can import .xlsx files, but we officially support Excel only.)
No. Everything arrives pre-built — formulas, charts, and dashboards are done. You type into clearly marked input cells, and every product ships with a Start Here guide.
Yes. When we improve a product, everyone who owns that version gets the update free. Major rebuilds (a 1.x → 2.0 jump) are offered to existing customers at a steep loyalty discount, often free.
Ordering & Refunds
All major credit and debit cards, Apple Pay, and Google Pay — processed securely by Stripe. We never see or store your card details.
Every product carries a 30-day money-back guarantee. If a product isn't right for you, email us within 30 days and we'll refund you in full — no forms, no interrogation.
Absolutely — enter the recipient's email at checkout, or forward the download email. Gift cards are on our roadmap.
Licensing
Every purchase includes a personal-use license: use it for yourself and your household, on all your devices, forever. You may not resell, redistribute, or share the files publicly.
Yes — financial coaches, advisors, and educators can license products for client use. Contact us for team and commercial pricing.
Trust & Advice
No. Merieva provides educational tools and information, not personalized financial, legal, or tax advice. Our products help you organize, understand, and plan — for decisions specific to your situation, consult a licensed professional.
The old-fashioned way: we sell useful products at honest prices. We don't sell your data, run ads, or push affiliate products we don't believe in.
A small team obsessed with two things: financial clarity and beautiful, durable tools. Every product is used by our own team before it ships.
Still curious? Contact us — a human reads everything.